Gerda must travel far beyond the land she calls home to rescue her friend and put an end to the Snow Queen’s reign, battling ice warriors, outsmarting enchantresses and befriending robbers and reindeer along the way.


A story of hope sprung from the innocence of love, this magical tale full of adventure, mystery and magic is the perfect holiday treat for the whole family.


The 404 Collective once again transform The Royal Victoria Chapel into a place of stories and wonder, using puppetry, original songs and dynamic staging to bring one of Anderson’s classics to the stage.


December 21st

December 22nd:

December 23rd:

December 24th:

11.00am & 7.00pm

11.00am & 7.00pm

11.00am & 7.00pm

11.00am & 6.00pm


Single Tickets 


Four Tickets


Five Tickets


Six Tickets


Wheelchair User Tickets


+ 1 free companion ticket

Gallery (restricted view) Tickets 


per ticket up to 6 tickets

There is a maximum booking cap of 6 per party


Everyone will get the same view regardless of which level of ticket you select, however we are asking you to consider paying closer to what you would normally pay for a trip to the theatre.

Level 1 


Level 2


Level 3


Level 4


You will be taken to the TicketSource website

If you wish to book your tickets over the phone, please call our booking agent TicketSource on 0333 666 3366. Lines are open 9:00am to 7:00pm Mondays to Fridays, and 9:00am to 5:00pm Saturdays. 


Please note that this service is operated by TicketSource, a third party organisation and therefore all calls are charged at £1.75.

Audience members will wear wireless headphones throughout the performance to ensure you get the best audio experience, regardless of your chosen seat.

The situation surrounding COVID-19 is of course changing all the time, but The 404 Collective are working hard to ensure the tale of The Snow Queen can be told.  The production team are reviewing Government guidance regularly and amending plans as necessary when the guidelines change.  Should more restrictive safety measures be put in place on the dates of performance, the production will continue as a live streamed/pre-recorded performance exclusively for ticket holders.

Performance Location

Netley Hospital Chapel

Royal Victoria Country Park



SO31 5GA

Parking on site is £4.50 for up to 4 hours. If you would like to make a day of your visit to Royal Victoria Country Park, £6 will give you all day parking access.


If you have any concerns or queries regarding your booking, including access requirements, please contact us via We will aim to respond to all enquiries within 24 hours.


Watch the quick video

to see some of the

measures we are taking

to keep everyone safe.


During these strange and difficult times, we are committed to ensuring the safety of our audience, performers and staff.  We have put a number of COVID-safety measures in place, following Government guidance for theatre attendance at all times, to enable you to enjoy the adventure safely:

  • The Chapel allows for a socially-distanced audience ensuring a 1m-plus space between parties

  • Temperature checks will be carried out at point of entry

  • E-tickets will be issued. These do not have to be printed but can be shown on your smartphone or similar device

  • You will be given a specific arrival time with an assigned door number to avoid crowding and queuing

  • Face coverings are required unless exempt for health reasons. Our Front of House and Tech Team will also wear face coverings

  • Booking bubbles seated in groups of 1 to 6

  • Contact details are collected during the booking process to support NHS Test and Trace

  • We will carry out enhanced cleaning of the chapel between performances 

  • Hand sanitising stations are positioned throughout the building

  • Refreshment transactions will be contactless and cashless

  • Additional signage will be in place to manage social distancing and audience flow

These measures will be constantly reviewed and updated in line with Government guidelines. 


Daniel Hill - T/A 404 Collective